Customer Support

Tech support

Have a problem with your TES Product? Here you'll find common FAQs. If you do not find a sufficient answer, PleaseContact Us
FAQ Category
  • Q1Is there any way to lock the OSD key?
    • For the most of standard models: Press "Menu+Power" key to open the OSD&power lock menu.
    • For the TES-15m: Press "select" key for 8 sec
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  • Q2Why end customer always see the OSD factory mode?
    • 1. Make sure OSD factory mode will disappear after power off and restart monitor.
    • 2. If OSD factory mode is still there after restart, it needs to replace the AD board.
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  • Q3If customer want to customize the monitor screen logo, what is the spec of the picture?
    • 1. If customer only need to use 2 kind of colors, most of logo file can be support.
    • 2. If customer want 2~4 color, the logo size can't be too large
    • 3. All of our scaler can't support over 4 colors logo.
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  • Q4Can customer use DDC/CI commands to control our monitor?
    • Yes, but not every commends can be support, it need to customize the FW.
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  • Q5Can customer update the OSD FW by themselves?
    • Yes, they can. But it needs to check the scaler model name at first. Need to find correct update board for differernt scaller.
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  • Q6Is linux OS need to install the PCAP touch driver?
    • No, All of our monitors can support the HID driver for the touch function. Most of OS already include the HID driver.
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  • Q7Is your PCAP monitor support MAC OS?
    • Yes, it support MAC series. But different OS version have to correspond with different driver.
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  • Q8What should I do if there is no functino with PCAP touch monitor?
    • 1.Check the USB cable connection
    • 2.Try to turn off/on the monitor power and check again
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  • Q9How to disable the multi touch function on PCAP screen?
    • Don't use the HID driver and install the touch controller IC driver and it will became the single touch mouse mode automatically
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  • Q10How to setup the touch screen on multi display?
    • 1. Open the windows control panel
    • 2. Select the "tablet PC" function
    • 3. Select "configure" and press the setup button
    • 4. Fallow the wizard to setup
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